Fix Your INSE Vacuum Brush Not Spinning Problem [Ultimate Guide]

INSE is known for its versatile and innovative design in the cleaning space. Its S670 and N650 are some of the best products out there in the market.

But these great products are still not free from common issues. Surely, you are also suffering through that kind of problem, with the vacuum brush.

So, why is the INSE vacuum brush not spinning?

Your vacuum cleaner might have some hair or dust stuck inside the brush roller. As the cleaner head is motorized, it automatically shuts off when it identifies a foreign subject inside. After removing all the parts from the cleaner head, you can clean it thoroughly to roll the brush again.

The whole process seems quite easy, right? However, what if the brush has some other issues? With this helpful guide, you’ll get to know every bit of detail about your INSE vacuum cleaner. So, read on!

Why is My INSE Cordless Vacuum Roller Brush Not Spinning?

If your vacuum brush is not spinning at all, then it’s safe to assume it’s not spinning on the carpet surface as well! Let’s find out how you can easily identify the lingering problem with your brush roller now:

Roller Blockage:

Your brush roller has a motorized cleaner head and that’s what makes the whole brush spin. Now, inside the cleaner head, there’s a circuit breaker that can assess the current situation of your roller.

If anything is stuck on the roller or there’s any program malfunction, then the cleaner head automatically switches off to prevent anything from happening to the motor. As a result, your vacuum brush stops spinning.  

On top of that, at both ends of your brush roller, there are ball bearings. When the bearings are dirt-laden too much, it loses the ability to spin. So, your brush roller has multiple parts that can cause your spinning mechanism to be halted.

Power Issues:

Have you checked your battery and noticed whether it’s working properly? While your vacuum cleaner might have turned on, it can be malfunctioning because the power is not flowing properly.

INSE usually includes an LED indicator and you can understand a lot by just looking at the light. Similar to Tineco max LED flashing, if your INSE vacuum cleaner is flashing light, then a battery issue can be assessed. 

So, look for those indications and cross-check with your INSE instruction manual to know more.

Belt or Metal Tube Malfunction:

Does your INSE vacuum cleaner have a working belt? If so, the belt can malfunction due to dust and debris. In some cases, the motor might be spinning but because of the misalignment of the belt, your suction might not work properly.

Similarly, the metal tube that connects your cleaner head to the main motor, can get damaged or blocked. Disassemble all the kits to inspect which part is causing the issue. 

Blocked Intake:

The dust cup and the inner cotton filter can block the intake of your brush. As all the parts are connected, it’s normal for one part to reduce the function of another. Check whether there’s any trapped debris inside the cleaner head.

Furthermore, the rubber strap around the dust cup was tightened. Any of these issues can cause your vacuum brush not to spin properly or very slowly.

How to Fix INSE Vacuum Brush Not Spinning? 

Finally, the main highlight of this whole article has arrived. With these helpful guides, you’ll surely be able to fix your INSE vacuum cleaner brush issue. So, here they are:

Addressing the Cleaner Head Problem:

As mentioned in the very beginning, the cleaner head has tons of moving parts. To fix the issue with your cleaner head:

• First, inspect if your brush has any blockage and clear off any dust, debris, and hair with the included 2-in-1 Cleaning Tool.
• Next, detach the roller brush from your vacuum head. Take a warm soapy solution and clean the roller bearings thoroughly.
• Then, disassemble all the attachments. Leave them aside and connect your brush directly to your main motor. This will ensure whether your brush is working fine or not.
• If your brush is working with the direct connection, then the problem is with your metal tube. Otherwise, the brush has been damaged. 

So, after finding out the problem with your brush or metal tube, replace it with a new one. You can easily find an original INSE attachment from any superstore in your neighborhood. Don’t purchase a third-party attachment as it will void your warranty and can damage your components.

Solving the Battery Issue:

For any battery-related issue, you should detach the battery from the main component without any delay. If your battery is faulty, then the motor will overheat and the internal parts can get damaged.

Once, the main motor, cleaner head, and other components are disassembled, leave the battery for at least 10 minutes. Then charge the battery for 4-5 hours and plug the battery in.

In most cases, resetting your INSE vacuum like this can solve battery-related issues. Check the LED indicator again and confirm if the issue is resolved or not.

Cleaning the Vacuum Cleaner:

If you already know how to clean your vacuum cleaner, then you should definitely do that regularly. Because every vacuum cleaner has a similar cleaning mechanism, and it’s quite easy to follow the instructions.

Change your HEPA filter every 6 months and clean your dust cap after every usage. These little maintenance tricks can solve your vacuum cleaner issues in most cases.  

However, if your INSE vacuum brush is not spinning after cleaning, then you should definitely contact the customer support channel. Or, you can check the next section to know how you can claim a warranty (if you are still under the warranty period).

How to Claim INSE Vacuum Cleaner Warranty?

After trying out every fix and getting zero results, it’s time to move ahead with the last resort: Warranty. INSE offers a limited-time warranty with almost all of their home appliances so your product model might come under that warranty protection as well.

Before you start thinking, “Yes! I’ll get a full refund or replacement of my product.”, there are some clauses to know. Below are some of the conditions that will void your warranty:

• Any defects or damages incurred by normal usage of your vacuum cleaner.
• Damage caused by commercial or not-home usage.
• Any form of defect that has not been caused by manufacture/workmanship.
• Repairing or taking apart the machine with unauthorized parties.
• Any kind of free products or accessories.
• Second-hand purchases.
• Not under your ownership or getting the product as a gift.
• Purchases from overseas markets.

Not only that, INSE has even some conditions for external power supply as well. Here is the gist of it-

• The returned power supplies have clear hard object damage/defect, fissures, broken legs, and/or severe deformation.
• The returned power cord is either broken, damaged, exposed core, defect marks, etc.
• Charging the battery with unauthorized cables and adapter which was not included in the actual package.

Kindly note that these are just some of the conditions, not all of them. If your product does not have any of the above issues, then you can easily claim warranty through this method:

Step 1: Make sure you have the purchase receipt and the box.

Step 2: Contact the customer service center through INSE’s authorized reseller.

Step 3: You can also send an email to [email protected] with your product’s purchase order to register the warranty claim.

Step 4: Fill out the warranty claim form to finalize the warranty process.

Step 5: Wait for the customer support to contact you.

That’s how you can swiftly claim the warranty and INSE will resolve your issue!

Frequently Asked Questions (FAQs):

Why does my INSE vacuum keep shutting off?

The problem can arise from overheating, as a result of dirt or debris clogging. Turn off the vacuum cleaner and disconnect all the accessories. After that, identify the source of overheating and then clean the full vacuum cleaner.

Why is the vacuum battery not charging?

If your vacuum cleaner battery is not charging, then the problem can stem from your charger or battery. Examine any battery damage and leave it on charge for at least 4-5 hours. Check if the battery is producing the regular runtime.

Why is my INSE vacuum not suctioning?

Tube, brush, or motor are the main reasons for your INSE vacuum not suctioning. Sometimes your brush roller can get clogged up and it can cause the suction to stop. Gently remove the dirt or hair and the problem will be resolved.

Conclusion

Have you understood the whole troubleshooting guide about INSE vacuum brush not spinning? Hopefully, you did and resolved your issue properly. Just be more attentive to your cleaner and don’t use it roughly without following the instruction guide.

Keep your home clean with a properly maintained INSE vacuum cleaner!